Refund Policy – 9pm
At 9pm, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all purchases. If you change your mind, you may return your item within 30 days of delivery for a full refund—as long as the perfume bottle is unopened and in its original condition.
Eligibility for Refund
To qualify for a refund:
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The return request must be made within 30 days of receiving your order.
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The perfume bottle must be sealed and unopened.
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The product must be returned in its original packaging.
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You must provide proof of purchase (e.g., order confirmation or receipt).
Items Not Eligible for Refund
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Opened or used perfume bottles
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Gift cards
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Final sale or clearance items
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Personalized or custom products
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Items damaged due to misuse
How to Start a Return
Email us at support@9pmperfume.com with your order number and reason for return.
Once approved, we’ll send you return instructions.
You are responsible for return shipping costs unless your item arrived damaged or incorrect.
Damaged or Incorrect Items
If your item was damaged during shipping or if you received the wrong product, please contact us within 7 days of delivery. Include clear photos of the issue, and we will offer a replacement or full refund.
Refund Timeline
Once your return is received and approved, we will process your refund within 5–10 business days to your original payment method.
Questions?
Reach out to our customer care team at support@9pmperfume.com—we're happy to assist!